We have a 14‑day return policy, which means you have 14 days after receiving your car accessory to request a return.
To be eligible, your item must be in the same condition you received it: unused, uninstalled, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at support@drivenx.com.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without prior approval will not be accepted.
For any questions about returns, you can always reach us at support@drivenx.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong product, so we can evaluate the issue and make it right.
Exceptions / Non‑Returnable Items
- Custom or personalized car accessories (e.g., engraved or special‑order items).
- Electrical components once installed.
- Products not in their original condition, damaged, or missing parts not due to our error.
- Sale items and gift cards are non‑refundable.
Exchanges
The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a new purchase for the desired accessory.
Refunds
If more than 14 business days have passed since your refund was approved, please contact us at support@drivenx.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note it may take some time for your bank or credit card company to process and post the refund.
